Cookies Policy

Cookies & Privacy Policy – gozoo.store

1. Who We Are

The website gozoo.store is owned and operated by:

BTI PET SUPPLIES PET FOODS AND FEED PRODUCTS PRODUCTION COMPANY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Jaszowiecka 10 / 121
02-934 Warsaw, Poland
Email: info@gozoo.store

We are the data controller responsible for the operation of gozoo.store and for processing your personal data in accordance with the General Data Protection Regulation (GDPR) and Polish data protection law.

2. What Personal Data We Collect

When you use our website, we may collect the following types of data:

Account Information: Name, surname, email address, password.
Order Details: Billing address, shipping address, phone number, purchased products.
Payment Information: Processed securely by external payment providers (e.g., Shopify Payments, PayPal). We do not store full payment card details.
Communication Data: Messages sent via our contact form, email, or chat.
Marketing Preferences: Newsletter subscriptions, consent to receive promotional offers.
Technical Data: IP address, device type, browser, cookies, and browsing activity (see our Cookies Policy).

3. Purposes and Legal Basis of Processing

We process personal data only when allowed by law. Key purposes and legal bases include:

Order Fulfillment: Article 6(1)(b) GDPR (performance of a contract).
Legal Obligations: Article 6(1)(c) GDPR (invoicing, accounting, taxation).
Customer Support and Communication: Articles 6(1)(b) and 6(1)(f) GDPR (legitimate interest).
Marketing and Newsletters: Article 6(1)(a) GDPR (consent).
Website Security & Fraud Prevention: Article 6(1)(f) GDPR (legitimate interest).
Analytics & Service Improvement: Article 6(1)(a) GDPR (consent, via cookies).

4. Data Sharing

Your personal data may be shared only with trusted partners necessary to provide our services:

Shopify: Website hosting and e-commerce platform
Apaczka: Logistics and shipping partner
Payment Providers: e.g., Shopify Payments, PayPal
Accounting & Legal Services
IT Support & Security Providers

All partners process data based on contracts with us and in compliance with GDPR.

5. Data Transfers Outside the EU

Some service providers, including Shopify, may process data outside the European Economic Area (EEA). These transfers are safeguarded using:

Adequacy Decisions by the European Commission (e.g., Canada)
Standard Contractual Clauses (SCCs) approved by the European Commission (e.g., United States)

6. Data Storage Period

We retain personal data only as long as necessary for the purposes for which it was collected:

Customer Accounts: As long as the account remains active
Orders: 6–10 years (for tax and accounting compliance under Polish law)
Newsletter Subscriptions: Until consent is withdrawn
Contact & Communication: Up to 3 years after the last interaction
Cookies: According to the durations specified in our Cookies Policy

7. Your Rights

As a user in Poland, you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request erasure (“right to be forgotten”)
Restrict processing
Data portability
Object to processing based on legitimate interests
Withdraw consent at any time (without affecting prior lawful processing)

Requests should be sent to: info@gozoo.store

8. Data Security

We implement appropriate technical and organizational measures to protect personal data, including encryption, pseudonymization, secure access controls, and monitoring against unauthorized access.

9. Supervisory Authority in Poland

If you believe your data protection rights have been violated, you may lodge a complaint with:

Prezes Urzędu Ochrony Danych Osobowych (UODO)
Website: www.uodo.gov.pl

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any updates will be published on gozoo.store with the date of the latest revision.